AG
Amy G
1 reviews | Active since Nov 2015
30 Dec 2015, 15:55
Damaged goods, terrible customer service...
I ordered my daughter a gift for Christmas. On Christmas morning when we took it out the box it was damaged. The courier company arranged collection yesterday before 5. No show. I must have called 15 times since then and left 2 messages for a manager to contact me. Nothing. I am absolutely disgusted that I have lost 2 days of my leave and have to call and call. I want compensation for my time and money lost on calls and a damaged item from you. What kind of customer service is this. NEEDS URGENT ATTENTION!!!
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takealot.com's replyOfficial
30 Dec 2015, 17:12Hello AmyGrobler,
We are sorry that you received damaged goods and that your return was not collected as per the arrangement made with our courier.
Thank you for taking Maxine's call today and allowing her to work though this matter for you to arrange collection for the damaged item. We take full responsibility for this mess up and will be in touch with you shortly to confirm collection of your goods.
Regards
Takealot.com
We are sorry that you received damaged goods and that your return was not collected as per the arrangement made with our courier.
Thank you for taking Maxine's call today and allowing her to work though this matter for you to arrange collection for the damaged item. We take full responsibility for this mess up and will be in touch with you shortly to confirm collection of your goods.
Regards
Takealot.com
takealot.com's reply30 Dec 2015, 17:12
Official
Hello AmyGrobler,
We are sorry that you received damaged goods and that your return was not collected as per the arrangement made with our courier.
Thank you for taking Maxine's call today and allowing her to work though this matter for you to arrange collection for the damaged item. We take full responsibility for this mess up and will be in touch with you shortly to confirm collection of your goods.
Regards
Takealot.com
We are sorry that you received damaged goods and that your return was not collected as per the arrangement made with our courier.
Thank you for taking Maxine's call today and allowing her to work though this matter for you to arrange collection for the damaged item. We take full responsibility for this mess up and will be in touch with you shortly to confirm collection of your goods.
Regards
Takealot.com