Damaged goods suddenly out of stock. Impossible to reach Takealot.

I have returned an item for replacement, only to be told that said item is out of stock. The email then told me I have two options - to send the item back to the supplier for repair or for my account to be credited to the value of the item. I am meant to reply within 24 hours or they will just refund me - which is NOT what I wish to do. I then rep**** to the email - as told to do - and got an automated response saying that the email is a no-reply email. There are no other options available for me to respond to these so-called "options", not in the email nor on the webiste. Furthermore, I cannot find a contact number or a means of getting hold of takealot to be able to sort this situation out. Really bad customer service, in my opinion. Really disappointed as I found it so easy to shop with Takealot. Is Takealot only interested when people are purchasing items, but the minute it comes down to FAULTY items being returned, it's a problem? This is how it seems.