Damaged goods not replaced or refunded!!

I purchased a headboard from takealot which arrived wrapped in lousy cling wrap.

When I opened it, there was a huge hole in the headboard and there were no *****s to assemble it?

I requested for them to collect it and give me a new one.

They took MORE than a week to collect it because they sent a car TWICE to collect a king size headboard. After much aggravation and me “harassing” them, they sent a van to collect it.

When the van came to collect the headboard, he didn’t say ANYTHING about sending the original packaging (being the cling wrap) and he didn’t say he needed it.

TWO WEEKS AFTER the headboard was collected - takealot tells me that they need the original packaging?? TWO WEEKS had gone by??? Of course I didn’t keep the cling wrap???

Almost 3 months later and they refuse to refund me or replace it with a new one because it has been so badly damaged!!

I asked them time and time again to escalate it to someone higher than a call centre agent and they keep avoiding me!!

What do they care because they just stole my damn money!!

Disgusting service!