Damaged Goods - No Returns No Contacted - Disgusted!!!!

Absolutely Pathetic and Unprofessional from this customer. Bought makeup that was on sale, it gets delivered on time to me but the make up container is broken and the makeup is literally powder. I put a returns request on the website, and received the automatic email response. To this day nobody has contacted me and I want my money including the delivery fee back as i refuse to use something that is damaged!!!!!!!!!!