Damaged goods from take alot

I purchased a UPS last week, I received the goods damaged. Had the goods returned the next day. I have had to contact them 5 times without any proper assistance. Each time I am told that the product return was declined when the sent it to me in a terrible state, now I must sing a song for my return to be processed. Take alot knows how to take money from clients bit don't know how to refund when they send damaged goods and services to the client. I am utterly disturbed by this. I hope it gets sorted with immediate effect. Unhappy client Aadam