Damaged goods

I bought a TV online on the 3rd Feb, order #***1. This was my second purchase after the 1st TV bought in January was the wrong size. I returned that one. After delivery, upon opening the box and taking the TV out, I noticed a huge dent on the bottom centre and cracks on the screen. I immediately called the person who had just delivered it and notified him of the fault. He said I needed to follow the return process online, which I did. It was picked up from my house the next day. I then requested a refund but I'm now told, online, that 'accessories are missing' I've been waiting for my refund since Monday. This is the worst service ever, no one even bothers to call to give an update. I've lost trust in Takealot and will never EVER purchase from them and I hope no one does!!!