TC
Thilo C
1 reviews | Active since Jun 2011
03 Dec 2015, 12:18
DAMAGED GOODS!
I have been inconvenienced and disappointed to the max! Receive a damaged item again (4 times) and log an exchange/refund. Clearly I'm a sucker here, I didn't learn the first 3 times. They call all happy to assist and arrange the world but no show! Literally the delivery company doesn't pitch. <br> <br> Like I have the time to sit around and wait for a collection. Whats the point of sending sms' notifying us the clients of dates and times when you cannot keep to your end of the bargain which is deliver a service???<br> <br> Without customers to purchase, there is no Takealot! Remember that!<br> <br> Lastly refund me now, I had enough!<br> <br>
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takealot.com's replyOfficial
03 Dec 2015, 15:51Hello C2011,
It's never great hearing from a disappointed customer like you. The last thing we want to do is waste your time or cause you any inconvenience. We should not have allowed this situation to escalate to this point and we sincerely apologise for not correcting this order and delivery the first time around. Thank you for taking our complaints team's call earlier today. As discussed well schedule delivery for Monday 7th when you are available receive your parcel. We'll also address the poor service you received with the relevant departments as this is simply unacceptable.
Once again we appreciate the opportunity to re-schedule with you and we'll monitor this order to ensure its delivery is completed on Monday.
Sincerely,
takealot.com
It's never great hearing from a disappointed customer like you. The last thing we want to do is waste your time or cause you any inconvenience. We should not have allowed this situation to escalate to this point and we sincerely apologise for not correcting this order and delivery the first time around. Thank you for taking our complaints team's call earlier today. As discussed well schedule delivery for Monday 7th when you are available receive your parcel. We'll also address the poor service you received with the relevant departments as this is simply unacceptable.
Once again we appreciate the opportunity to re-schedule with you and we'll monitor this order to ensure its delivery is completed on Monday.
Sincerely,
takealot.com
takealot.com's reply03 Dec 2015, 15:51
Official
Hello C2011,
It's never great hearing from a disappointed customer like you. The last thing we want to do is waste your time or cause you any inconvenience. We should not have allowed this situation to escalate to this point and we sincerely apologise for not correcting this order and delivery the first time around. Thank you for taking our complaints team's call earlier today. As discussed well schedule delivery for Monday 7th when you are available receive your parcel. We'll also address the poor service you received with the relevant departments as this is simply unacceptable.
Once again we appreciate the opportunity to re-schedule with you and we'll monitor this order to ensure its delivery is completed on Monday.
Sincerely,
takealot.com
It's never great hearing from a disappointed customer like you. The last thing we want to do is waste your time or cause you any inconvenience. We should not have allowed this situation to escalate to this point and we sincerely apologise for not correcting this order and delivery the first time around. Thank you for taking our complaints team's call earlier today. As discussed well schedule delivery for Monday 7th when you are available receive your parcel. We'll also address the poor service you received with the relevant departments as this is simply unacceptable.
Once again we appreciate the opportunity to re-schedule with you and we'll monitor this order to ensure its delivery is completed on Monday.
Sincerely,
takealot.com