SC
Sheldon C

1 reviews | Active since Mar 2016

21 Mar 2016, 15:41

Damaged goods, 4 attempts to fix, 6 months later.

Hi there<br> More than 6 months ago I purchased speakers(Set) Takealot (12 Sep 2015). When I had received the speakers the one was faulty. I let them know and they asked me to return it. That I did, this was the first time they picked up the speaker. Then they said they couldn't replace them unless they have both speakers, more delaying. <br> Months later did they return my speaker, but they only returned one, I was never home so I could not oversee anything. The bad part is that this happened another 3 times still until today. I have explained this so many times to them and their higher management but no one ever helps me. They say I will be gotten back to and then nothing, just left in the dark. I have called and emailed so many times, and nothing, no one gets back to me. I'm scared I will never get my purchase :( It was a lot of money and I am not rich.<br> The worst part is that some of them tried to convince me that I only bought one speaker when I am fully aware of what I purchased as I know what is going on in the industry and what I had bought and that I am not stupid.<br> After so long and so much effort and 0 effort from their side, I literally have no idea what to do anymore.

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Replies (1)
takealot.com
takealot.com's reply23 Mar 2016, 16:56
Official
Hello shelgc1,

We are truly sorry that you have not experienced the excellent service delivery that we pride ourselves on.

Our Team have tried calling you earlier but were unfortunately unable to get through. We have reached out to you via email in the meantime and will attempt to contact you again later to further assist.

Regards
Takealot.com