Damaged Goods

Dear TAKEALOT

ORDER NUMBER: ********** 8

I have been utilising your online service for a year now, and while I am extremely happy with your services I have encountered a defective product and I am extremely unhappy to learn that I am unable to return the product. I purchased 2 Tommy Girl fragrances from your online store, one of which was a gift. I purchased the product on 23/11/18, and it was delivered on 29/11/18. When the recipient of the gift opened the product they found that the level of perfume was decreased and the cap of the bottle was extremely damaged. This defective gift has caused an embarrassing and humiliating situation. I would like a refund credit or exchange of the same product.