Damaged good from Takealot.com

Received a damaged TV and sent it but and they refused to replace the unit, there after sales service is pathetic. See there reply. Sabelo.M (takealot.com) Dec 12, 2021, 3:51 GMT+2 Hi Ian, Thank you for logging your return request with takealot.com. We have received and evaluated your returned item. We regret to inform you, however, that we cannot proceed with your request to return this item due to the following reason(s): There is visible user damage to your item which voids the warranty We will arrange for this item to be returned to you. We kindly ask that you review our Returns & Exchange policy for further information: www.takealot.com/help/exchange-return-policy. If there is anything unclear about the Returns & Exchange policy on our website, please click help on our website. https://secure.takealot.com/help If this does not help, one of our friend shopping assistants will come back to you. Regards, Sabelo.M