Damaged and Incomplete Gaming Chair Order – Still Awaiting Resolution

I am writing to express my ongoing concern regarding an unresolved issue with a gaming chair I purchased as a birthday gift for my son. The chair was delivered in a sealed box on Tuesday, 24 June 2025, and was only opened on his birthday, Thursday, 26 June 2025.

Upon opening the package, we discovered that the hydraulic cylinder for height adjustment was damaged, and several parts were missing. Additionally, there was no internal protective packaging, and the chair appeared to have previously been opened or assembled—likely a return that was resealed and sent out again without proper quality control.

I logged a complaint and arranged for a return the same day (26 June), and the chair was collected on Friday, 27 June 2025.

Since then, I have only received updates stating that the item is "under assessment" and that we must wait for the final investigation. This is unacceptable and unfair to the customer, particularly as this was a gift that is now both late and unresolved. I should not be penalized for what appears to be a breakdown in your quality assurance and returns process.