Damage goods which I was forced to pay for!!!

Did an online purchase with takealot Twice this has happen , package came to torn and in pieces The delivery guy saw that my order was damaged and insisted I pay for the damage goods , after handing over my hard earn cash , I had to log a return , the next day the stuff was fetched and to date which is about two weeks I am still waiting for my refund., no communication from them as to how I will receive my refund , called the call center and I am still waiting for a refund .. ironically it’s an online store that hasn’t got a clue on how to pack for delivery.. it’s there core business but no s****s have been taught to the workers on how to package fragile orders . This business will not last if this is how they conduct business!!! Take a page out of all the overseas online companies they are leaving you guys in the dust when it comes to giving a person customer service !!!!