1 reviews | Active since Aug 2012
Daily Deals Gone Bad
When checking the daily deals on the mobile site, it only reflects about 7 deals when actually there are about 10 deals.<br> <br> The 1st time this has happened to me was in last week when the Russel Hobbs Heritage kettle was on sale for R299, I checked the daily deals and there was only 7 reflecting on the mobile. I then checked another mobile device and it did the same. Later when I looked at in on my Macbook it showed the kettle and it was then sold out. <br> <br> Today I received the email at 09:19 with the daily deals which had 12 on it. I immediately saw the Cadac outdoor chef on sale. When I clicked on the link to say get the deal it took me to the mobile page and once again there was only 7 deals and the chef was not one of them. I then tried it on 3 different mobiles and non of them showed that deal. I called later the afternoon and the staff informed me this deal is now sold out. But I could never get it in the 1st place.<br> <br> I was very happy with Takealol that I am on the website everyday, but now that I missed out on 2 things I really wanted because of the mobile application, I feel I no longer want to do business with takealot because of this.<br> <br>
Our daily deals are always very popular so we can understand your disappointment by missing out on two you were really interested in. Our mobile app doesn't have the exact same functionality as our website does, so when a deals item sells out, it's removed from the mobile app & not visible anymore. We've also had many instances where deals have sold out in 5 minutes, so we're assuming this is what's happened here.
We're unfortunately not able to look into this after the fact & would like to request that you please make contact with our call centre or social media team if this happens again, by sending us a screenshot of the deals item you're interested in or having trouble with immediately. We can then compare the image time stamp with that of the deal's sold out time & check if anything's gone awry.
Once again we're sorry you've missed out on two items & will gladly investigate should this occur again.
Sincerely,
takealot.com
Our daily deals are always very popular so we can understand your disappointment by missing out on two you were really interested in. Our mobile app doesn't have the exact same functionality as our website does, so when a deals item sells out, it's removed from the mobile app & not visible anymore. We've also had many instances where deals have sold out in 5 minutes, so we're assuming this is what's happened here.
We're unfortunately not able to look into this after the fact & would like to request that you please make contact with our call centre or social media team if this happens again, by sending us a screenshot of the deals item you're interested in or having trouble with immediately. We can then compare the image time stamp with that of the deal's sold out time & check if anything's gone awry.
Once again we're sorry you've missed out on two items & will gladly investigate should this occur again.
Sincerely,
takealot.com