Daily deal with ebucks

I am so dissapointed with Takelot. Tried purchasing a daily deal online using ebucks and card. Took the ebucks, then kept getting error when trying to process shortfall. Could not find a number anywhere to call. Sent an email eventually, went back on a checked and then cancelled deal. Then got a number from a friend..get through to the call centre, when speaking to the first agent I got disconnected. 2nd agent then also said to me that they will refund my ebucks which will only reflect in 24hrs!! I then said that I will loose daily deal, they were not concerned and said I will need to use another form of payment. They said I needed to email which I did or call which I could not find a number to call. I then requested to speak to a supervisor but was on hold too long. They not willing to assist and could clearly hear on both agents that dealing with dissapointed clients was definitely not their strength.