**** CUSTOMER SERVICE WITH INSINCERE RESPONSES!!!!

I logged a return with TAKEALOT on 29 May. I received no response regarding the progress of my return. Two days later I checked online & the return was declined without any stipulated reason. I emailed them & received some slapdash response as to why my return was declined. After numerous emails I was told that the return was declined as “" it is suspected to be defective due to user damage on the item”. Bull****! Why would I return the item if I know I broke it myself. I have more ethics than that! After a host of back & forth emails up until today, my query has still not been resolved & the “BROKEN ITEM” that is of no use to me has still not been returned. All I’ve been receiving was insincere standard automated responses from 6 different agents. What is the delay in returning the “BROKEN ITEM” ???? After all, I paid for it. The matter is about principle. I have lost all faith in your brand. You have left me with the worst customer experience ever!!!