Customer service?? What customer service? We dont need customers

Shocking customer service..absolutely attrocious. I reported missing items the same day I recieved my parcel. I got a customer service survey asking how their customer service was but no resolution. Their site claims resolution within 24 hours. Its been nearly 2 weeks and my complaint has been forgotten/ignored/ tossed out. Ive since ordered the missing part through Temu..it arrived IN PERFECT ORDER within 7 days. Amazing how a company overseas can respond and send the correct product to my door in perfect condition before a local company can even bother to addres my complaint. Is it any wonder why TRakealot is losing market share in South Africa. I wonder not. Do not use Takealot..rather spend your money outside South Africa at Temu and get what you paid for faster than you can locally and a lot faster too.