CUSTOMER SERVICE - NON EXISTING - EVEN AT EXECUTIVE LEVEL!!

I was GIFTED a multi/pressure cooker in February - at the time I was renovating so I didn't open the box - merely stored it safely. A few weeks ago, I opened the box to make a stew (winter) and the entire one side of the appliance was dented badly. I contacted Takealot and they mentioned that I can't have it replaced as it was outside of their replacement policy in terms of timing – even though the box was not damaged AT ALL - you could see that the appliance was still in its original packaging/strapping. I am a very regular customer, and I am also a Takealot-MORE customer. I emailed Frederik Zietsman (Group CEO) - zero response - not even an acknowledgement. I then emailed Dave Buck (Product & Engineering Executive), Sam Joynt (Customer & Bus Support Exec) and Kim Reid (Founder). ALSO attaching pictures of the damage!

Not one of them bothered to respond - or acknowledge my email requesting them to please review the situation. ALSO attaching pictures of the damage! This says SO MUCH for their Customer Service Policy. I will in future not be using Takealot - cancelling my MORE subscription - and have already spread the word far and wide!! GOODBYE TAKEALOT!