Customer service non-existent

What bad service out of a company that has always been very good . We placed a order on Saturday 19 January 2019 paid money out our Acc only for our order to be canceled on Sunday! We phoned on Monday got a reference ********** 4 and said they would follow it up lady was very friendly (Jade) my wife went on to her takealot app to just find credit there this is unacceptable yes we placed our order again with the credit but what if the products were out of stock now and what if they were no longer on special. There were also products I. There for a birthday gift now we lost 2 day for delivery. I’m not happy takealot don’t even say sorry or do anything for there customers when they stuff up. They getting to big for there boots. No customer service it’s almost none at all. Does not leave a good impression on a South African brand that I was proud of. Was being the main point. Hope This falls on the right ears !