Customer service no MORE! Takealot LESS.

I ordered a pair of shoes for R899.00 and received a box of breast milk storage bags. I logged a return and more than 48 hours have gone by and I have had no response. I sent DM on Facebook just to received an auto reply saying I must log a return. There are only automated responses and no action. But we must be polite on line and not express in full how utterly enraged we are. This is disgusting customer care. Takealot you seem to have grown into a company that does not remember that the customer pays your salary, I will be cancelling my Takealot MORE also. Send me my shoes!