Customer Service is useless: Email

They might as well employ automated email responses, hell, I'll even design and code it for them! I ask a question, I get an apology although it was an informative one, it still didn't answer as to why it keeps on happening that they send stuff to incorrect distro hubs.. consistently for last few orders..

I rep**** to the guys saying well, can you maybe just answer my question, what went wrong with the order so I know for future, is my info wrong maybe what is going on.

Someone else replies to say sorry and I need to change my address. Have no idea as I have been using this address for years as well as my work colleagues. Person: Mbonisi Ngcofe - Not sure where he thumb sucked out that I need to change my address!

Email again as the above is a crazy thumb suck response from them. Get a response that they are following up with the logistics department and they will keep me updated. Person: Kelly Divine

Few days later and I have still not heard from them. Worst is a new order I placed is also now stuck/delayed somewhere lost in the void.

I much rather order somewhere else and pay a bit more but get service!