Customer service is non existent!!

I have been a loyal customer to Takealot for a long time. But I ordered and payed for a Glock support on 19 October 2021, on 25 October 2021 I received my package and it was a kids pool. I phoned them said they made a mistake I even checked if the two items maby had the same barcode and thats where the mix up came. Everything from my side was correct the wear house mixed the parcel. They said 26 October they will fetch and replace they fetched the package but up until now no feedback they have my money and my item and I have to phone them. I got a sms that it will take 3 days to reach the warehouse wich does not make sense coz i live in JHB and it came from JHB wearhouse🤷♀️. I just can't understand why the client gets penilised because of a mistake the company did. I ordered well in advance and luckily opened the package before I gave it as a birthday present. But still nothing from takealot side. I even asked to speak to a manager 26th of October im still waiting for someone to phone me back.