Customer service is non existent at Takealot

Still no response or refund for Khanyisile, all I get are promises and scripted responses. My money was taken, only a portion of my order was delivered and now a month later I’m still waiting on a refund cause they clearly can’t send me the items due to stock. So I paid over 1k and they took the money but now I’m sitting with nothing and they collecting interest. Really pathetic service with no ownership or resolutions.