1 reviews | Active since Nov 2012
Customer Service_ Going the Extra Mile
I order quite regularly from Take-alot. Recently 1 of the items I ordered was a baby crawler from The Funky Shop. I ordered a 18-24months crawler. They sent me the incorrect size, I then returned it stating I want the correct size. They then resent it, but again the incorrect size was sent. I then returned it again, stating I want the correct size. Before I even had time to complain the Take-alot agents were on the phone with me apologising and arranging with the supplier to assist me. The agents I spoke to were efficient and friendly. They then put me into contact with Sene from The Funky Shop. She was friendly, apologetic&sincere. She offered me 2 free baby crawlers for my child, due to my trouble. This was so kind (and no its not just about receiving something for free, which I wont argue was great) but it was just her friendly attitude and her being so efficient that was so refreshing. The crawlers are gorgeous. Take-alot and The Funky shop really guys great customer service! people are so quick to complain but never take the time to say thank you. So Thank you! heres to many more shopping experiences with you guys and telling my friends how awesome you are! Great service :-)
Thanks for the kind compliment, it's certainly a great way to end off the day. We're sorry for the hiccup with your initial order and its replacement and we appreciate you giving us the opportunity to correct this mistake. Your understanding of the situation definitely made our job easier and for that we thank you. We appreciate that you took the time to share this experience. We're first to say we're not perfect, but we'll definitely take any opportunity to make up for any hiccups that may occur.
We'll make sure to share your compliment with the agents and supplier involved and we look forward to many more wonderful experiences with you.
Have an awesome weekend!
takealot.com
Thanks for the kind compliment, it's certainly a great way to end off the day. We're sorry for the hiccup with your initial order and its replacement and we appreciate you giving us the opportunity to correct this mistake. Your understanding of the situation definitely made our job easier and for that we thank you. We appreciate that you took the time to share this experience. We're first to say we're not perfect, but we'll definitely take any opportunity to make up for any hiccups that may occur.
We'll make sure to share your compliment with the agents and supplier involved and we look forward to many more wonderful experiences with you.
Have an awesome weekend!
takealot.com