1 reviews | Active since Aug 2015
Customer Service DISGUSTING
so here goes.<br> i placed an order on the 8th with the express delivery option to be delivered on the 9th as the stock is available in JHB and CPT.<br> according to the tracking on the website the parcel was packed at 8 last night waiting for courier to collect.<br> sent an e mail at 2:15 yesterday requesting this parcel be delivered before 2 which was agreed to.<br> called again 3 times this morning to check and they confirmed it will be delivered today.<br> now at 12:20 get an e mail stating it will not be delivered today as the parcel is in CPT.<br> that gives me an hour and half to find a GIFT or explain to my wife why she did not get a GIFT.<br> all i am asked is if i would like my delivery express money back?like that R35 is going to solve my problem<br> <br> now im looking forward to all the takealot people contacting me <br> <br> <br>
We realise an apology doesn't make up for the inconvenience this has caused you, but we are sorry for the bad experience and would appreciate the opportunity to try and make this up to you. Our complaints team has been assigned to look into this to find out where this delivery went wrong so that it can be addressed with the relevant parties. Please allow them a little bit of time to do so after which they'll be in touch with feedback and options on how we're able to try and make this right with you.
Sincerely,
takealot.com
We realise an apology doesn't make up for the inconvenience this has caused you, but we are sorry for the bad experience and would appreciate the opportunity to try and make this up to you. Our complaints team has been assigned to look into this to find out where this delivery went wrong so that it can be addressed with the relevant parties. Please allow them a little bit of time to do so after which they'll be in touch with feedback and options on how we're able to try and make this right with you.
Sincerely,
takealot.com