Customer Service and Richmond Pick up Point

NO AGENT IS GEETING IN TOUCH WITH ME !! THIS IS BAD REALLY As per Chezray R he/she will have my changed to delivery instead my account has been only credited whereas I need the product!!!! Just that the fact each time a different agent response and does not follow up on previous communications as per customer and agents' is a lack of service delivery .

Chezray.R (takealot.com)

Nov 9, 2023, 16:12 GMT+2

Good day Warren Thank you for accepting my call. Please again accept my sincerest apologies for the experience you faced when you came to our Richmond Park Pickup Point earlier today. As discussed, This has been escalated to our courier team for an incident report to be logged as all customers are required to provide a QR code when collecting items at the pickup point. Unfortunately, I am not able to provide you with feedback regarding this as this deals with our internal processes, however, you rest assured that this will be dealt with accordingly. With regard to changing your current replacement order *** from collection to delivery, we are not able to change this as the order has already been processed. We would need to wait for this to be ready for collection so I can cancel this, and have our replacements team create a replacement using your delivery address instead. Please let me know when you receive SMS notification that this order is ready and I will be able to perform the cancelation. Should you have any other questions please feel free to reply to this email and I would be happy to assist you. Regards Chezray.R

Joshua.D (takealot.com)

Nov 16, 2023, 09:50 GMT+2

Hi, I trust you are well. Kindly note our team has credited your Takealot.com account for the canceled order. You may use this to purchase other items off Takealot. Alternatively, you may request a refund thereon via the app by following these easy steps: Go to My Account > Credit and Refunds Select the 'Refund my credit' button Enter your banking details and submit your request. Once the refund request has been processed, it may take 3-5 business days to reflect, depending on your banks processing period. Should you require any additional assistance, please do not hesitate to contact us. Have a wonderful day. Kind regards Joshua.D

This is how they respond hence they don't follow up on previous email BAD BAD !!1