Customer Service and Returns Process sucks BIG TIME!!!

I have had to log a return for a very large couch I have purchased from Takealot and I have made it very clear to them from the start that I stay in a complex that does not allow a truck larger than 2 ton in the complex and that they will need two strong men to carry the couch. They then on Monday the 13th March sent x1 driver with a small bakkie. I asked the driver to please communicate with his team on the requirements to collect. He cancelled the collection and I received an sms that they will re-schedule. I then again communicated with Takealot the requirements for my return to be collected, they then again sent a small van out with 1 driver on Tuesday the 14th March. That driver then communicated correctly, the return was cancelled and re-schedule yet again. Same day the correct size van and two guys pitched. Return was collected successfully but now Takealot is telling me that I cancelled the collection and they have no record of my return being collected. The couch costed us R9000 and we had to pay R200 for delivery. There is no contact number available anywhere for me to contact somebody and clarify this issue and with multiple emails I still get no answers from them as to when my return will be processed. So now the couch seemed to vanish with my R9000.!!!!!!!!!!