Customer service a disaster

Buying from take a lot was my worst nightmare. I ordered stationery from them. I thought they will deliver within 3 days since they had stock in their JHB warehouse. Realizing that that the delivery will be during the week, I requested if I could change the delivery address. The consultant said it's impossible since it's already dispatched but to my surprised he delayed the delivery date. Courier guy came to my place at 8am without informing me. I told him he should wait for few minutes I didn't know he's coming. He refused, telling me I'll follow him to the next delivery address. He took the items back the warehouse. They cancelled my order but my order was in transit until some Elliot signed for it at my place. And I asked for assistance about this Elliot, nobody rep**** to my e-mail.