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Deran M

1 reviews | Active since Jun 2016

30 Jun 2016, 14:48

**** customer service

<p>Returning faulty eaprhones bought from takealot. They were suppose to collect two days ago -even received sms saying the courier was on route. Still wating for the courier to collect and no phone call or commincation to explain </p> <p> </p> <p>Ref : RNN -f902-a8c2</p> <p> </p> <p>**** customer service, no communication to the customer whatsoever ...</p>

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Replies (1)
takealot.com
takealot.com's reply30 Jun 2016, 15:57
Official

Hello Wizkid91,

We are terribly sorry that your return was not collected today and for the miscommunication regarding the reason for this.

Thank you for taking our complaints teams call today and granting us the opportunity to clarify the details with you over the phone.

Your collection has been rescheduled and a new instruction has been sent out automatically.

Our couriers will reach out to you with details.

Regards
Takealot.com