Customer returns and service

A return was scheduled two weeks ago for a damaged products being a degerm 5 litre and a 500ml pump. The return items were delivered how even the box was wet and damaged like the initial items on the outside so my wife who was accepting the delivery requsted the box to be opened. The driver opened the box and the exact same thing occurred. The products were damaged and leaked out. The delivery driver insisted that my wife sign for it as according to her it only leaked out a little. She then began to sanitize her own hands from the very same products that were damaged still trying to convince my wife to accept. My wife refused the delivery. I then get a sms stating an attempt was made for my delivery from takealot but it couldn't be delivered. I followed the link in the sms to see what was the reason it couldn't be delivered. Please refer to attached snap shot as it states that the delivery was not possible as the recipient could not produce an I.d. This is totally incorrect. I am unhappy with the way the driver insisted my wife sign for a defective product let alone using the product and lieing why the package was not accepted. I would like this matter to be escalated as one can see from my account I have been a loyal takalot supporter from the beginning. Please advise and I look forward to your reply. Yesterday's email to service consultant

It has been more than two weeks since I have ordered this product.

I am a quadriplegic in a wheelchair and use this product on a daily bases for hygiene purposes. I have been a loyal takealot supporter for many years. Is this the service I can expect to get. I had to purchase this product from dischem just enough to get me by and still don't have the replacement. I emailed many times. Please see attached email and the response that I have received. Not even a sympathetic note in that reply. I asked to escalate the matter I guess it's escalating to Mr sinthemba himself. He has no customer ethics at all. I am very furious about this matter and will be putting it on hello Peter and and other social media channels I can . I am a policemen who was shot on duty that not just need this product but require it on a daily bases due to my spinal cord injury. Hope this email doesn't fall on a deaf ear to.

Best part is still no reply and no replacment product for items ordered almost three weeks ago. I requested replacement not a refund as I need the products. I have had good service from takealot so far. I guess it is because I didn't have damaged products to return. Hopefully this find its way to some one who will be able to assist me. I have checked on the app to track the package. For last few days tracking stated incorrect scheduling and has now changed to incorrect courier facility rerouting. I purchashed these products in bulk and we all work on a monthly budget

I know had to purchase it elsewhere and fork out cash which was budgeted for. I'm a understanding person look I know these things happen but for over two weeks. Unfortunately unacceptable