Customer PAYS, Takealot TAKES and don't DELIVER

Lately I have been experiencing a lot of problems with TAKEALOT.

I order, almost on a weekly basis, from TAKEALOT, and there has never been a problem with a delivery or customer service.

Today, I decided to surprise my mother with a gift, and who better to order from than TAKEALOT, right? WRONG!!!!!! I placed the order this morning, paid R120 to have it delivered today, to surprise my mother... only to NOT HAVE IT DELIVERED!!! So let me explain - I received an email from TAKEALOT stating there has been a delay with regards of the delivery for today, and they will be in contact with me. I immediately phoned the customer care line (just after 4pm) and asked what the delay was. The delay was "confusion with the delivering address", so I kindly asked the gentleman to FIX the problem and have my package delivered today. I also mentioned that it was supposed to be a surprise for my mother. He said he will have it fixed, contact the delivery team and I will have my package today (since I paid for it). I also asked the gentleman to PLEASE LET THE DELIVERY TEAM PHONE ME WHEN THEY ARRIVE TO AVOID FURTHER CONFUSION. He said that they will phone me upon arrival. Okay great. Two hours later. No package, and no communication from TAKEALOT at all. I phone in again. Rudely a female consultant said that I will not receive my package today, they tried to deliver and failed. When I asked why... because, no one updated my info?? Okay, so I phone my mother. I told her, listen the surprise I had for you will not be delivered today, maybe tomorrow. She was quite excited about the surprise, however she did not show any disappointment (as any mother would). After that phone call I phone TAKEALOT again. I once again explained the situation, only to find out that the mistake was still never corrected from TAKEALOT's side. Now okay, since TAKEALOT ruined my mother's surprise with the lame excuse of "confusion with regards to the delivering address", why did TAKEALOT then successfully delivered packages AT THE SAME ADDRESS where the package was supposed to be delivered today on: 19 June 2019, 24 June 2019, 8 July 2019,14 July 2019, 26 July 2019???????? Please note that the only packages that was delivered without any problems was the packages delivered on 19 and 24 June 2019. The rest of the packages I had to phone in, get treated like ******* by consultants, not receive packages on time and be mean in order to get things done. The one consultant even told me with one of the orders that I did not exist, and when I asked if my money exists, since I paid for the products she said yes.

So, let me get this straight, the first two times TAKEALOT delivers at a new address its fine, but after that the CLIENT who PAYS for the delivering of a service, will have problems with the delivering of packages???

I can understand if the first time delivering at a new address there is confusion, but its the 6th time that TAKEALOT is delivering at the same address?? WHY IS THIS A PROBLEM???? I don't understand.

Regardless of all the airtime I wasted phoning TAKEALOT, as well as the HORRIBLE treatment I have received, I still had faith in TAKEALOT to help me surprise my mother.

No compensation for ANY of the orders, and difficulties I have had with orders has been given. Today was just the FINAL knock.

Please be warned - TAKEALOT makes you pay for a package to be delivered, and then don't deliver it, and hides behind an invalid excuse whilst wasting your time and airtime.