Customer care is non existant

I placed an order with takalot for a shower chair for a disabled person. No issues with delivery which was prompt. HOWEVER... There is an issue with the product that was delivered. It is damaged and cannot be put together. Trying to contact Takalot's customer care telephonically is a huge problem. You are left hanging and eventually simply dropped without managing to speak to an agent. How reliable is this company if their after sales service is non existent. Highly unimpressed and I sit with a patient who cannot have a shower because her shower chair is damaged on delivery. Thanks for taking my money Takalot and not delivering on after sales service.