1 reviews | Active since Aug 2012
Customer buying confidence shattered
I was browsing around for some camping gear and came across some amazing deals, I didn't suspect anything wrong, due to the fact that there were a wide variety of items going for great prices.. not only one item.. I purchased a whole lot of things which I needed and was really chuffed with my purchases and looking forward to using it on the upcoming holiday. I went to check the delivery status the next day and was devastated when I saw that ALL my purchases have been cancelled due a pricing error. How do you make an error on ALL the item prices? Anyway fact is that I am extremely disappointed by this and very reluctant to purchase anything through TAKEALOT again due to the fact that they can just cancel a purchase \CONTRACT"from their side at their convenience leaving the consumer powerless and disappointed - I have logged a formal complaint with the national consumer commission"
We understand why you feel this way and that an apology doesn't make up for the bad experience. We appreciate that you took our complaints team's call to discuss the reason behind the cancellation of your orders. As explained an inadvertent technical error caused certain items in our camping and outdoor department to show as available at an incorrect price. We are not able to complete these orders at the incorrect price and therefore had to cancel them. The immediate and electronic nature of our business leaves room for errors such as these to occur, which is why we make provision for them in our terms & conditions.
We have compensated all affected customers for the disappointment this has caused and can assure you that errors such as these are uncommon and we put various measures in place to try and prevent them from happening. Once again we can only relay our sincerest apologies.
Kind Regards,
takealot.com
We understand why you feel this way and that an apology doesn't make up for the bad experience. We appreciate that you took our complaints team's call to discuss the reason behind the cancellation of your orders. As explained an inadvertent technical error caused certain items in our camping and outdoor department to show as available at an incorrect price. We are not able to complete these orders at the incorrect price and therefore had to cancel them. The immediate and electronic nature of our business leaves room for errors such as these to occur, which is why we make provision for them in our terms & conditions.
We have compensated all affected customers for the disappointment this has caused and can assure you that errors such as these are uncommon and we put various measures in place to try and prevent them from happening. Once again we can only relay our sincerest apologies.
Kind Regards,
takealot.com