Customer abuse

Take a lot took two weeks to deliver my order and they had the audacity to ask me how is my service experience and I expressed my disappointment their delivery policy state max 5 working days my previous order took more than two weeks…

I put in another other and delivery was to be to day I called customer service with my airtime and my time only to be told “oh your order is at the warehouse in Johannesburg and I’m in Margate…

Now I just read now that if they don’t meet their delivery schedule as agreed

***ask for a full refund if: a delivery date was essential and wasn't met. a delivery date was agreed but wasn't essential, and a second date also wasn't met.**