Credit Refund not resolved.

<p>I bought a product on Takealot of which was no long wanted, the product was under warranty which then got returned and collected as per the usual process. The credit was made to our online profile of which we then after requested it to be credited to our bank account, at the time of this request we were told that the credit can only be made to the account of which it was paid from and to confirm, at which we confirmed and advised for the credit TO NOT be made to the NEDBANK account as the account is CLOSED for quite some time and that the credit gets made onto the new details FNB, which is now on my online profile and also the FNB account details were provided, Request # ********** . We then got ignored by the consultant and the credit was then made to my CLOSED Nedbank account and was told by another consultant, Jessica Julies, "oh sorry for the inconvenience, this needs to be dealt with by your bank". This cannot be dealt with by a CLOSED bank, this fund will most likely reverse as the account is closed. The CREDIT NEEDS TO BE MADE TO MY ACTIVE FNB ACCOUNT. I will not recommend Takealot's Customer Service to anymore, very disappointing. </p>