CREDIT MY ACCOUNT

I returned items and received a message that they have been credited and yet the credit hasn’t reflected on my account.

I was told on multiple times that the issue is escalated to the credit team and yet nothing has been done by the team.

They messed up my whole order worth R5 000 and ruined the experience of my pregnant sister, they cancelled items at last minutes, sent an order that was missing and on top sent damaged items that I had to return now they can’t even credit me to replace the items.

I’m actually so fed up, I wasn’t planning on writing this review until I received another message telling me that I need to allow for the query to be escalated again for the 100th time.

If you can’t credit my account then give me my voucher back I will sell it and go buy somewhere where customers actually matter.