credit my account

hi Takealot Team

My name is Roedashni , l have logged a return on a product that did not work it was collected and as per status of this return it was concluded l wanted my account to be credited and this was no done as l want to purchase other things now and the credit is stating 0 funds please advise as that is alot of money awaiting your feedback --item returned MRRN-J5JDG-96WQ