Credit card theft at Takealot.

A ********* spent R 19980,00 on an order with takealot on the 19/09/2019 on my credit card. Absa contacted me that day as the transaction was picked up as ********** (the phone number used did not match mine). Unfortunately the transaction went through.

I contacted Takealot to try and stop the order. They told me it was a same day delivery and that the order had already been delivered.

They refused to give me any details at all regarding the transaction. What was purchased or where it was delivered to. They said I needed to open a police case and get a section 25?? Considering it was "supposedly my transaction" I cannot understand why takealot would not give me my information. I was appalled by Takealot's attitude towards me. They treated me like I was the ********. I am still waiting for a promised call from a senior person at Takealot.

This review is not to blame takealot for the theft, but to report on there absolute non interest in my loss. "They got their money and that is all they are interested in". Should any such incident happen to you, do not expect any help, sympathy or even valid information regarding the theft from Takealot. You also will not have access to speak or correspond with anybody that is willing to help.