Credit

I've purchased a Bellecoo baby stroller on the 5th of March received a **** non branded stroller, returned the stroller back to TL, i have had worse service experience ever, no one has a clue when my account was to be credited i had to deal with 3 different people telling me about escalation. finally got part of my credit back with no explanation what so ever, im still yet to receive a precise explanation as to where is the rest of my money went to. My problem is the more they delay the more im losing out on Discounts on their website and i have inform the last agent i spoke to. What happens if eventually they payed me and there's no longer a discount on the strollers? im i suppose to accept that? the lady told me its not take alot's problem that they sold me a **** stroller and nothing on their description is explaining that the stroller will come out **** in a branded box that will make you think its what you've purchased. TL has an SLA in place with their suppliers im Takealots client not their supplier i dont care if its their suppliers problem or TL.