dR
dheeren R
1 reviews | Active since Apr 2011
13 Nov 2015, 08:37
**** Service
I ordered a bluray on Monday(9/11/2015) and the item was in stock, i chose the free delivery option and they said the order would be by me by Thursday, this didnt phase me as they normally deliver a day earlier. To my amazement, no SMS to confirm delivery, nothing, Thursday came and the item had not even left the warehouse, after calling 3 times, no one has gotten back to me and my parcel still shows at the warehouse, ITS FRIDAY AND I HAVENT RECEIVED MY PARCEL!!<br> I have a pre-order thats supposed to be with me today as well and they item is in stock my my order has even got a tracking number.<br> TAKEALOT's service had gone to ****!!!
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takealot.com's replyOfficial
13 Nov 2015, 08:46Hello dheeren,
We understand your concern over your pre-order delivery when we've not delivered your Blu-ray yet. We're sorry for the unnecessary stress this must have caused and we'll get this matter clarified ASAP. We've asked our complaints team to look into the status of your Blu-ray delivery with our DC and courier teams. They'll revert back to you as soon as they've received the necessary feedback and will make sure that this delivery is completed as soon as possible. We'll also get an update on your pre-order as well.
Our team will be in touch with you shortly.
Kind Regards,
takealot.com
We understand your concern over your pre-order delivery when we've not delivered your Blu-ray yet. We're sorry for the unnecessary stress this must have caused and we'll get this matter clarified ASAP. We've asked our complaints team to look into the status of your Blu-ray delivery with our DC and courier teams. They'll revert back to you as soon as they've received the necessary feedback and will make sure that this delivery is completed as soon as possible. We'll also get an update on your pre-order as well.
Our team will be in touch with you shortly.
Kind Regards,
takealot.com
takealot.com's reply13 Nov 2015, 08:46
Official
Hello dheeren,
We understand your concern over your pre-order delivery when we've not delivered your Blu-ray yet. We're sorry for the unnecessary stress this must have caused and we'll get this matter clarified ASAP. We've asked our complaints team to look into the status of your Blu-ray delivery with our DC and courier teams. They'll revert back to you as soon as they've received the necessary feedback and will make sure that this delivery is completed as soon as possible. We'll also get an update on your pre-order as well.
Our team will be in touch with you shortly.
Kind Regards,
takealot.com
We understand your concern over your pre-order delivery when we've not delivered your Blu-ray yet. We're sorry for the unnecessary stress this must have caused and we'll get this matter clarified ASAP. We've asked our complaints team to look into the status of your Blu-ray delivery with our DC and courier teams. They'll revert back to you as soon as they've received the necessary feedback and will make sure that this delivery is completed as soon as possible. We'll also get an update on your pre-order as well.
Our team will be in touch with you shortly.
Kind Regards,
takealot.com