NM
Nthabeleng M

1 reviews | Active since Feb 2014

04 Oct 2015, 15:30

**** service

On Friday we placed an order with take a lot and for some apparent reason my order was cancelled with out any notification or reason. Then called the call center and spoke to over five different people and not one of them could get me the help I need. When eventually I did get help I was then given new voucher numbers which are invalid. I then called them again and still didn't get any joy out of the service of take a lot. The vouchers don't show the discount after purchasing. I cannot be battling to get any service from one company for so long and not get any joy. The reason I went to their site was because they promise good service but this is not what I have experienced. The consultants have got stinky attitudes and are very unprofessional instead of helping me as the customer I'm made to feel like m the one at wrong when they are the ones that messed up.

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Replies (1)
takealot.com
takealot.com's reply04 Oct 2015, 16:04
Official
Hello mrs_mokhethi,

We're sorry to hear you're still struggling to use your new coupon code. We've checked the new code you were issued with and were able to successfully redeem it. Our complaints team has tried contacting you on the number provided to assist, but were only able to reach your voice mail. Please keep an eye out for their email to which you can reply with a suitable time for us to call again. We'll gladly assist you in redeeming the coupon so that you can continue with your purchase and make use of the discount offer.

Kind Regards,
takealot.com