Courier / Tracking

I feel Takealot should better their communication lines with their courier companies. I placed and paid for my order on 4th of July. Tracking said it should be delivered by the 10th. After no parcel received by the 11th, i followed up and saw the Tracking was delayed by courier company (on the 8th already) and that they will contact me with a new delivery date. The 12th, still no parcel and nobody contacted me. After difficulty i found an email address for Takealot to find out what's going on. Only on the 17th did they inform me that my order was damaged and they will send a replacement order which will arrive on the 22nd of July. I feel this could have been avoided if their was better communication lines and actual contact numbers where one can track and trace our orders. So frustrating and very disappointed in Takealot. Put a phone number on your website!!!!!