1 reviews | Active since Aug 2014
Courier Company Lies
Item delivery supposed to happen yesterday but it didnt & the tracking detail refers to 'Delivery Attempt Failed' - I have always had good TAT on deliveries from TA &this is definitely not the TA I know. Normally my expectations are exceeded but this time round, my expectations were not even met. Very disappointing.I left the office at 4.30pm & I especially made alternate arrangements with our security staff to sign for the item, as well as made arrangements with colleagues, to do same. Conveniently the delivery took place just before 5pm but no-one contacted me when they were here for this failed delivery attempt. I confirmed with our security staff &was advised that no-one was here with the delivery and so the courier company obviously **** about their delivery attempt. We have surveillance in that area, &I am more than happy to review it if needs be to further stress my point that no-one was here yesterday. On advising the TA agent of the above, the response I got was an apology for the delayed delivery during this festive season. My complaint is related to the lie that a delivery attempt was made which clearly didnt happen and I wonder how many others have been **** to. UNHAPPY
Thank you for taking Kim from our complaints team's call to apologise for missing delivery yesterday and to address the reason for failing to do so. As discussed we'll need to liaise with the responsible courier department do get clarity w.r.t. the reason for not delivering your parcel to you. We'll provide you with feedback as soon as we've received the relevant information from the branch. In the meantime we're also trying to make arrangements for this delivery to take place by 2pm today as per your request.
Our team will keep you informed about this matter throughout and will assure that it is resolved as quickly as possible.
Kind Regards,
takealot.com
Thank you for taking Kim from our complaints team's call to apologise for missing delivery yesterday and to address the reason for failing to do so. As discussed we'll need to liaise with the responsible courier department do get clarity w.r.t. the reason for not delivering your parcel to you. We'll provide you with feedback as soon as we've received the relevant information from the branch. In the meantime we're also trying to make arrangements for this delivery to take place by 2pm today as per your request.
Our team will keep you informed about this matter throughout and will assure that it is resolved as quickly as possible.
Kind Regards,
takealot.com