Courier and Worksop damages product and wants me to pay for it. Customer Abuse!

I am a loyal customer of Take from the very first time the opened their doors for business and have spent over R300k so far. Recently, I bough a Western Digital Hard drive from Takealot. I always used Seagate and my last HHD lasted 6 years. I am an auditor with IT Honours and Technical training in installations. The Hard drive was received in a plastic packet with no protection and I complained immediately but saw online that many others had also complained on same poor handling of same hard drive. I installed the drive and it worked for a few months and stopped suddenly. Logged a replacement call instead if of return call. Item was fetched and shown to the courier that all was fine in packet then in box. I get a message today stating replacement declined due to dent. This could have only happened in a workshop by person doing the assessment or by the transport. Now they try to pass the buck back to me to save face for their mess up so I must lose as customer. I don't accept lies that I damaged my own item hence I and asked the assessor (Surprise.M) on email to contact me urgently but he refuses to do so or respond to my 3x emails. I tried calling the call center and gave up after 5 phone calls and over 20 mins of waiting in automated recording. I want my money back so I can buy the same item elsewhere from another reliable and more reputable shop. I will take legal action to prove a point that Takealot should not abuse customers rights like this, Unhappy customer.