ALG
AndrAA(C) Le Grange
1 reviews | Active since Apr 2015
22 Jul 2015, 17:06
Counterfeit products
I recently received an email saying that a purchase of mine, training masks, were counterfeit. I had no problem in assisting, it was unforeseen. I was given two options, send the masks back for a refund, or send the masks back and get the new mask delivered. I opted for the new masks as I use the mask for training everyday. As quoted in an email \Please be advised that I have logged the return and have requested that the original gets delivered"I did not receive the original"
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takealot.com's replyOfficial
22 Jul 2015, 18:50Hello AndreLeGrange,
We understand your concern with this order and exchange turning out differently than you had expected and we'll gladly get our complaints team to look into this with the relevant departments in the morning. We'll look into the original communication exchanged with you with regards to the counterfeit item and the options given to correct the matter. We'll also liaise with our returns team to get insight into whether this was then processed as it should've been.
Our team will need some time to look into this tomorrow, but will be in touch as soon as they have clarity on the matter.
Sincerely,
takealot.com
We understand your concern with this order and exchange turning out differently than you had expected and we'll gladly get our complaints team to look into this with the relevant departments in the morning. We'll look into the original communication exchanged with you with regards to the counterfeit item and the options given to correct the matter. We'll also liaise with our returns team to get insight into whether this was then processed as it should've been.
Our team will need some time to look into this tomorrow, but will be in touch as soon as they have clarity on the matter.
Sincerely,
takealot.com
takealot.com's reply22 Jul 2015, 18:50
Official
Hello AndreLeGrange,
We understand your concern with this order and exchange turning out differently than you had expected and we'll gladly get our complaints team to look into this with the relevant departments in the morning. We'll look into the original communication exchanged with you with regards to the counterfeit item and the options given to correct the matter. We'll also liaise with our returns team to get insight into whether this was then processed as it should've been.
Our team will need some time to look into this tomorrow, but will be in touch as soon as they have clarity on the matter.
Sincerely,
takealot.com
We understand your concern with this order and exchange turning out differently than you had expected and we'll gladly get our complaints team to look into this with the relevant departments in the morning. We'll look into the original communication exchanged with you with regards to the counterfeit item and the options given to correct the matter. We'll also liaise with our returns team to get insight into whether this was then processed as it should've been.
Our team will need some time to look into this tomorrow, but will be in touch as soon as they have clarity on the matter.
Sincerely,
takealot.com