Costing me money

I purchased a DJI Mavic drone from them which after lengthy process and some money I discover is faulty. I decide to return for replacement, what a nightmare. Just like delivery process the date confirmed was not the date they tried to collect It’s great they faster then they think they are but if you don’t tell your client you collecting 2 days earlier how they meant to have someone to available to receive.

Eventually they get the unit back and in true takealot fashion there is no (zero) communication with me their client. I email them only to get a reply stating they don’t have stock of the drone and now need to credit or refund me.

The specials that were available are now no longer available so I will now have to pay almost R2000 more form the same item. I won’t use takealot again, it’s gone from bad to worse.