Copy and Past Call Centre

<p> </p> <p>Dealing with the Takealot call centre is a nightmare. They don't read your emails. They just copy and paste feedback that they think will keep you happy and quiet. </p> <p> </p> <p>I did order a product from them, but they delivered the wrong product to me. I did send them a mail stating the order date and when I discovered that it was the wrong product. Lusanda Ncobo advised me that I must log a return on their site and supp**** me with the link.</p> <p> </p> <p>I did log the request and was asked to send photos of the barcode and item. Which I did and I also send them the delivery note.</p> <p> </p> <p>I was then informed by Miguel Goncalves that my request was rejected due to that the return of the item is outside the 30 day window.</p> <p> </p> <p>I then advised him that I still would like to know how the wrong item was shipped to me and how can a Takealot staff member just decide on my behalf to send me another item.</p> <p> </p> <p>I was then informed by him that it could be due to picking or packing error. (No investigation was done if you ask me)</p> <p> </p> <p>I then informed him again that I would like to know how and how is Takealot staff member able to send me the wrong item without contacting me first.</p> <p>I also informed him that I would think that they need QC in place as a Picker would get paper work of what he needs to pick and he must check that the correct item is taken. Once the Picker has picked the item then it would be handed to a packer who will then pack the item into a box with a delivery note. So the picker and packer never checked that the correct item was picked and packed.</p> <p>I said that I would have liked an email back that would state how they would resolve there QC problems for the future, as they think that customers must just except the errors they make and that it is the norm for them to make these errors.</p> <p> </p> <p>Migueal Goncalves advised me that his email is just to advise me of the processes in place. (Just copy and paste the standard wording for problems). He also said that he will escalate the query, but only after the 5th email to him.</p> <p> </p> <p>Then Shawwaal Abrahams contacted me and said that Miguel has advised him/her that I would like an manager to contact me.</p> <p> </p> <p>So I take that Shawwaal Abrahams is a manager.</p> <p>I did inform Shawwaal that I understand the 30day policy and that my problem is that they don't have any QC in place and that I just wanted to know what they are going to put in place to sort this out.</p> <p> </p> <p>Then Shawwaal just informed me of what their return policy is and not giving me any answers on how they will resolve their QC problem.</p> <p> </p> <p>I then inform Shawwaal that it seems to me that Takealot staff can't read as they give me answers on what they think I want to hear and not what I've asked. I then again pointed out what I wanted from them step for step.</p> <p>I also inform Shawwaal that that I would like to be informed why Lusanda gave me the wrong feedback in the first place when I just wanted to know if I'm able to swop the item out.</p> <p> </p> <p>I was then informed by Shawwaal that the item can be approved for collection and evaluation as an exception.</p> <p>Shawwaal also informed me that for quality check. They just send the items out to clients, the way they receive it from there suppliers and that they are not allowed to open the packages.</p> <p> </p> <p>I then informed Shawwaal that if they just had to look at the item that was shipped from the supplier, they would have picked up that the product is wrong as per my order and there delivery note. I then attached photos again.</p> <p> </p> <p>Shawwaal has also informed me that it was send to the relevant department to sort this out as I did open the package.</p> <p> </p> <p>Then I was informed by Shawwaal that as per Takealot terms and conditions, items should be sealed, unused and in a resalable condition.</p> <p>That they would have made an exception but I informed them that I did open the package and they are unable to accept the package.</p> <p> </p> <p>I then informed Shawwaal that they would need to change the terms and condition policy as the package that was send to me was never sealed and that the package is in the same state as what I got it from Takealot.</p> <p>I was upfront with them and told them the truth the whole time.</p> <p>Every time Takelot staff while tell me something else and never answer your questions and what they will be doing to resolve it.</p> <p>I've also informed them that I would post this on hellopeter.com</p> <p> </p> <p>Maxine Tyers then mailed me to ask for a contact number for me and at what time she can contact me.</p> <p> </p> <p>I gave Maxine my cell number and a time to contact me.</p> <p>Maxine then tried to contact me after the time I've supp**** and also once.</p> <p> </p> <p>Then Maxine mailed me that she did try to reach out to me and was unsuccessful and that they have decided after carefully investigation that they can't return the product.</p> <p> </p> <p>But I would have thought after carefully investigation that they would have been able to answer my questions, which till today they haven't been able to do so.</p> <p> </p> <p>This communication between me and all the staff members started on the 09/05/2016 till present and ongoing.</p> <p>Hoping for someone that can read all the emails and answer my questions and also to swop out the item or refund me.</p>