tT
thaania T
1 reviews | Active since Dec 2015
16 Dec 2015, 21:14
contravention of my rights as a consumer
Good Day takealot has failed to abide by the agreed service advertised at time of purchase. To date i have still not received my purchase dated the 2015-11-28, they have falsely advertised by sending me as a consumer a confirmation message\Your order is being processed and your estimated delivery date is Thursday
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takealot.com's replyOfficial
17 Dec 2015, 11:03Hello thaania,
We pride ourselves on our ability to deliver parcels safely and as per the promised delivery date, so it really is disappointing to hear that we've failed to do so with yours and that this matter has still not been corrected. Our complaints team has not been able to get hold of you and have left you a voice mail and sent you an e-mail to address this matter further. In the meantime they are liaising with the responsible courier to clarify why this delivery wasn't completed in the first place and why we've failed to complete this since.
Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that it is completed as promised. We apologise for the poor experience and delay in getting this matter resolved. Our complaints team will make sure that this matter is concluded ASAP and that the problem areas are addressed and corrected accordingly.
Sincerely,
takealot.com
We pride ourselves on our ability to deliver parcels safely and as per the promised delivery date, so it really is disappointing to hear that we've failed to do so with yours and that this matter has still not been corrected. Our complaints team has not been able to get hold of you and have left you a voice mail and sent you an e-mail to address this matter further. In the meantime they are liaising with the responsible courier to clarify why this delivery wasn't completed in the first place and why we've failed to complete this since.
Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that it is completed as promised. We apologise for the poor experience and delay in getting this matter resolved. Our complaints team will make sure that this matter is concluded ASAP and that the problem areas are addressed and corrected accordingly.
Sincerely,
takealot.com
takealot.com's reply17 Dec 2015, 11:03
Official
Hello thaania,
We pride ourselves on our ability to deliver parcels safely and as per the promised delivery date, so it really is disappointing to hear that we've failed to do so with yours and that this matter has still not been corrected. Our complaints team has not been able to get hold of you and have left you a voice mail and sent you an e-mail to address this matter further. In the meantime they are liaising with the responsible courier to clarify why this delivery wasn't completed in the first place and why we've failed to complete this since.
Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that it is completed as promised. We apologise for the poor experience and delay in getting this matter resolved. Our complaints team will make sure that this matter is concluded ASAP and that the problem areas are addressed and corrected accordingly.
Sincerely,
takealot.com
We pride ourselves on our ability to deliver parcels safely and as per the promised delivery date, so it really is disappointing to hear that we've failed to do so with yours and that this matter has still not been corrected. Our complaints team has not been able to get hold of you and have left you a voice mail and sent you an e-mail to address this matter further. In the meantime they are liaising with the responsible courier to clarify why this delivery wasn't completed in the first place and why we've failed to complete this since.
Irrespective of which courier is assigned to your delivery, it remains our responsibility to ensure that it is completed as promised. We apologise for the poor experience and delay in getting this matter resolved. Our complaints team will make sure that this matter is concluded ASAP and that the problem areas are addressed and corrected accordingly.
Sincerely,
takealot.com