1 reviews | Active since Nov 2015
Continuous Terrible Customer Service at Take Alot!!!!!
Good day,
I am writing to follow up on my ongoing return matter under reference MRRN-ZMPQB-QYKP.
Each time I contact customer service, I am informed that there is no direct contact number for the warehouse investigating this matter. This raises serious concern. If that is the case, who is responsible for attending to and resolving this issue? More importantly, why am I being subjected to such prolonged delays for a problem that originated on your side due to an incorrectly packed product?
I am struggling to understand how this situation is allowed to continue without accountability. Are there no cameras or verification processes in place during packing to confirm what items are placed into customer boxes? Surely such evidence should assist in resolving matters like this more efficiently.
I am extremely concerned about the length of time it is taking to receive assistance. I have had to repeatedly load airtime and contact customer service on a daily basis just to request updates on when my daughter’s phone will be delivered.
When I called on Tuesday, I was informed that this matter had been escalated due to the incorrect product return. To date, however, I have received no feedback or confirmation regarding the outcome of this escalation or a delivery timeline.
I was also advised that the standard turnaround time is 3–4 working days, which has now passed. If a matter is escalated, one would reasonably expect a faster resolution rather than continued delays.
At this point, I am genuinely disappointed with the level of customer service being provided. I would appreciate urgent clarity on the following: • Why this matter is taking so long to resolve • The current status of the escalation • A confirmed timeline for delivery
Please treat this matter as urgent and provide me with a clear and immediate update.
I look forward to your response.
Kind regards, Lerato Milanzi
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item