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Silke E

1 reviews | Active since Jan 2016

28 Feb 2016, 19:26

Continuous damaged products supp****

I ordered a samsung hdmi dvd player from [URL Removed] on 2nd nov 2015. Approx 2 weeks later most of the buttons of remote stopped working. They did take it back but at such an INCONVENIENCE to me! I have to either drop it off, or they collect it. If they collect i have to take time off work, pay for my own fuel and lose valuable working hours.<br> <br> This happened before xmas so it took ages for the supplier to check it out and then to finally get a replacement. So 3 TIMES INCONVENIENCED!<br> <br> i received my replacement on 06 noc and two days ago the remors stopped working again! I am so furious that i am about to explode. <br> <br> No i will have to go through the same time wasting experience of having it collected, waiting for the supplier to check it and thwn waiting for my refund. This i estimate will take about 2 weeks to get MY money back. And i dont have the cash to buy one in the interim. <br> <br> Takealot seems so professional and seems like such a great idea but its not. You have completely put me off online shopping. It seems to me that you are able to supply cheaper products as you sell all the duds. You are a large and established company and it actually make me sad that i cannot ruin you

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Replies (1)
takealot.com
takealot.com's reply29 Feb 2016, 09:47
Official
Hello SilkeEckard,

We are truly sorry that the remote for your DVD player is defective and for any inconvenience this has caused.

A member of our team has reached out to you via email in order to get this resolved for you in the quickest timeframe possible.

Regards
Takealot.com

Best regards,