Continuous bad service.

I am continuously receiving bad service from TAKEALOT!!!

On Thursday 6th May 2022 I ordered a product for Guaranteed Express Collect and paid someone to collect it at the Montague Garden pick up point on Friday 7th May 2022. When I recieved the parcel I opened it up to find the incorrect product. The product was then collected only on 11th May 2022 and I have still not recieved the correct product. Ikraam G. has promised me that the correct product will be delivered to the person I bought it for on Friday 13th May 2022. It is Tuesday 17th May 2022. I have emailed and called multiple times. Yet I have still not recieved any feedback whatsoever!!! I am sick and tired of this bad service from TAKEALOT!!!

Up until today a manager has still not given me a call and the correct product has still not been delivered to the person I ordered it for.